Tag Archives: Customer service

Chat With Us!

7 Feb

As a part of the new website rollout we wanted to make ourselves even more accessible to our clients.  One of the most commonly heard complaints about web developers and designers is that you can NEVER get a hold of them.  Calls go straight to voicemail (or worse- VM box is full!), emails are never returned, projects are delayed (even forgotten); unfortunately this is all too common in our industry.

We strive to return all emails and phone calls within 24 business hours and be on Skype, AIM, and iChat during business hours for instant availability.  You can click on the contact page of our portfolio site at  Creation-1.com and check our Skype and iChat status.  Drop us a line and say hi!

Why We Love Media Temple

28 Oct

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People always ask us who we recommend to host their website.  We always say Media Temple! At Creation-1 we have used Media Temple since the beginning in 2006.  The three main reasons we have stayed with them is:

1.  They have great products and the most intuitive user interface to manage your services.

2. They deliver helpful US based 24/7 phone support with an average wait time of 2 minutes.

3.  They are constantly developing and improving upon their product offerings to help you utilize cutting edge technologies.

Through the years we have dealt with ALL the other big names in hosting.  No one even compares to Media Temple, especially in customer service!  I prefer to support a company that does not outsource it to the US as it is part of the Creation-1 policy to not outsource any work outside of America. The people who work there are always competent and respectful and in 4 years we have never had a problem.  The same cannot be said for the other hosting companies we have worked with.  With other companies, we often encounter poor, outsourced customer service, poor uptime, slow websites, slow database, long wait times for domain propagation, irregular Database setups and the list goes on!  So take a word from someone who’s been around the block-  Just click here and start now with Media Temple to save yourself the trouble.